Time of Delivery

Orders placed during office hours (from Monday to Friday, between 8.00am and 6.00pm) are handled from the following day and delivery follows the schedule of the country to which orders are shipped.

Products purchased on the www.jakedasia.com online store are normally delivered within 14 working days from the order date in Asia.(excluding time and costs related to customs operations).

Most of the products need to be sent from Italy. Deliveries may incur slight delays during holiday periods;

Jaked is not liable for customs or import duties, nor for customs clearance expenses applied to the goods by local authorities; 

Once the product has been delivered to the carrier, with a regular shipment contract, the risk of loss rests with the buyer; 

Users can always verify the status of their order by contacting us at Support.jakedasia@pianofortegroup.com.